Refund Policy

CANCELLATION POLICY: I have read and agree to the terms and conditions as set forth below. As the customer, I agree to pay the total charges for moving coordinator services to be provided by New Start Relocation. I understand that my deposit/fee represents only a portion of my total estimated service charges. On interstate moves, my deposit/fee is not refundable unless I notify New Start Relocation in writing within 72 hours after signing the Bill of Lading. On intrastate moves, my deposit is not refundable unless I notify New Start Relocation in writing within 72 hours after signing the moving estimate. If the first scheduled pick-up date is within 7 business days, then my deposit is non-refundable. Please email cancel@nsrelocation.com with your intent to cancel your move. I understand that if I cancel my move after 72 hours of signing the Bill of Lading, I am only entitled to receive a credit of my deposit for future interstate moving services. This credit must be used by the cardholder within a 12-month period from the date of cancellation. I may change my pick-up date or place the move on hold at least 7 business days (Saturdays, Sundays, and holidays not included) prior to the pack or load date (whichever applies). If pickup is refused by the customer for any reason, the deposit is forfeited. All deposits will show on your billing statement as New Start Relocation. All credit card refunds will be processed by your next billing statement.